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A vertically integrated platform that combines:
- Telephony Engine: SIP trunking, PSTN connectivity, and global number provisioning.
- Media Engine: Real-time media processing with WebRTC, optimized for low-latency audio streaming.
- AI Engine: Orchestration layer for STT, LLM, and TTS models, with tools for conversation design, and agentic workflows.
Key Product Features
- Low-Code Conversation Builder: A visual interface for designing, testing, and deploying voice agents.
- Agentic Tools: Pre-built integrations for common tasks like CRM updates, appointment scheduling, and payment processing.
- Analytics Dashboard: Real-time monitoring of call volume, containment rates, and agent performance.
- Compliance & Security: Features for call recording redaction, data masking, and adherence to regulations like GDPR and HIPAA.
