> ## Documentation Index
> Fetch the complete documentation index at: https://indiaml.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Product and technology

## Product & Technology

### Core Platform Architecture

A vertically integrated platform that combines:

* **Telephony Engine:** SIP trunking, PSTN connectivity, and global number provisioning.
* **Media Engine:** Real-time media processing with WebRTC, optimized for low-latency audio streaming.
* **AI Engine:** Orchestration layer for STT, LLM, and TTS models, with tools for conversation design, and agentic workflows.

### Key Product Features

* **Low-Code Conversation Builder:** A visual interface for designing, testing, and deploying voice agents.
* **Agentic Tools:** Pre-built integrations for common tasks like CRM updates, appointment scheduling, and payment processing.
* **Analytics Dashboard:** Real-time monitoring of call volume, containment rates, and agent performance.
* **Compliance & Security:** Features for call recording redaction, data masking, and adherence to regulations like GDPR and HIPAA.